We want you to be satisfied with your Ritsora AI subscription. If you are not, you can request a full refund within 30 days of your purchase or renewal of a paid plan.
1. Merchant of Record
Paid subscriptions to Ritsora AI (Pro, Family, Advisor) are sold and processed by Paddle.com Market Ltd (and its affiliates), which acts as the Merchant of Record for all orders. Paddle handles payments, billing, tax, invoicing, and refund processing on our behalf. Refunds are issued to the original payment method by Paddle.
2. 30-day money-back guarantee
You may request a full refund within 30 days of the initial charge or a renewal charge for any paid plan. Refunds are typically processed within 5–10 business days depending on your bank or card network.
3. How to request a refund
You can request a refund in either of two ways:
- Visit paddle.net and look up your order using the email address used at checkout, then request a refund directly from Paddle.
- Or email us at support@ritsoraai.app with your order details and we will forward the request to Paddle for processing.
4. After a refund
When a refund is issued, your paid entitlements will be removed and your account will revert to the Free plan. You may re-subscribe at any time.
5. Cancellation without refund
You can cancel a subscription at any time from your billing portal. If you cancel outside the 30-day refund window, your plan remains active until the end of the current paid billing period and will not renew — no partial refund is issued for the unused portion of that period.
6. Statutory rights
This policy is in addition to, and does not limit, any refund or cancellation rights you may have under applicable consumer protection law in your country of residence. See also Paddle's Refund Policy and Checkout Buyer Terms.
7. Contact
Questions about billing or refunds? Email support@ritsoraai.app.